Customers are not required to register to order PROGENTRA. The only required information to place an order is your name, address, email address, phone number, and payment information. Your email address will only be used to send order and shipping confirmations. All information that is entered is the sole ownership of PROGENTRA, and will not be sold or distributed, and is only used to process orders and to follow up with customers. Customers acknowledge that follow up phone calls can be made by company or third-party representatives, as well as an automated service.
All information that is entered is the sole ownership of PROGENTRA, and will not be sold or distributed, and is only used to process orders and to follow up with customers.
Customers acknowledge that follow up phone calls can be made by company or third-party representatives, as well as an automated service.
When you place an order, we will request certain details so that we may process your order quickly and efficiently. In addition to your name, address, email address, and phone number, we will also need your payment information, such as a credit card or debit card number. Your contact details will only be used in case there is a problem with your order or if any other important information that we need to relay to you comes up.
The information you provide to PROGENTRA will be used to send you order confirmation and shipping confirmation emails. Customer service inquiries will be responded to via email or telephone, whichever is your preferred method. We will only contact you in regard to your inquiries or orders.
We periodically offer special deals or discounts, which may be delivered by email or by physical mail. We respect your privacy, so if you are not interested in receiving special offers, you may opt out. See ‘Opt Out’ section.
If there are important website updates that we think you would be interested in, or if we revise or introduce new products, we may send this information via email or physical mail. See ‘Opt Out’ section.
Our informative newsletter is available to anyone who wishes to receive it on a non-paid subscription basis via email. We respect your privacy, so if you do not wish to receive the newsletter, you may opt out. See ‘Opt Out’ section.
Your information privacy is important to us. Personal information provided by you for orders and/or inquiries will not be sold or shared with third parties.
Outside shipping companies are used to deliver your orders, such as USPS, UPS, and FedEx. An outside credit card processing company is used to process your payment information for goods and services. These third-party companies do not share or sell your private information, and are only allowed to use your private information to process and ship orders.
We will comply with all law enforcement, courts, and other judicial systems in accordance with the law, and we reserve the right to disclose any private details to comply with the aforementioned parties.
As with most websites you visit, certain files are collected and stored digitally when you enter or leave. This information does not pertain to an individual’s identity. What is saved is an Internet Protocol (IP) address, operating system, time on site, click patterns, navigation patterns, age of people who are on the website, and demographics, as well as buying habits based on this data. This information is used to analyze web traffic and for third-party advertisers.
In addition, cookies are also collected. This is a small text file that is stored for record-keeping purposes, and to make your experience more enjoyable. For instance, cookies will allow you to save shipping or payment information so it does not have to be reentered multiple times. This website is still fully functional even if cookies are disabled. This statement covers PROGENTRA and its parent companies, and does not apply to third-party advertisers or companies.
This website may or may not contain links to external websites. While these links are
trusted on our end, they may have different or conflicting policies that do not apply to this website.
Be advised that PROGENTRA and its parent companies are not responsible for anything once you leave this
Please read through the external website’s policy to make sure it coheres with your preferences.
The safety of your personal information is paramount to us. When your orders are processed, and payment information is sent, it is encrypted with secure socket layer technology (SSL) to ensure that it is not hacked or intercepted by malicious parties. All of your credit card information is encrypted and stored in cold storage (offline).
If your name, address, phone number, email address, or payment information changes, or if you simply do not wish to purchase PROGENTRA anymore, simply email customer support to aware them of anything that needs to be corrected, deactivated, or moved.
Customer testimonials posted to this website have been done so with prior consent from real customers, and have only been edited to adhere to proper grammatical and spelling standards to ensure readability. They are uploaded to provide real feedback to future and current customers.
We give you the opportunity to opt-out of receiving emails, physical mail, or newsletters from us. For instance, if you have purchased a product and do not wish to receive any future correspondence regarding discounts, specials, or marketing materials, you may opt-out of our database.
In addition, if you feel you would like to receive promotional material or marketing material after already opting out, you may email customer support and indicate that you would like to do so.
In the event that PROGENTRA or its parent companies are sold or acquired by an outside organization, personal information may go along with the asset transfer. If this occurs, you will be notified 30 days prior to the official transfer date, and you may move, delete, or change any information that you would like to if you choose to do so.
Customers participating in the replenishment plan will automatically receive a monthly supply of the item. We ship your initial supply one business day after you place your order (orders placed Saturday-Sunday will be shipped the following Monday). Twenty-one days from your original order date, we will bill you for your replenishment order, ship you a new 30-day supply, and every thirty days after your replenishment, we will send you an additional 30-day supply of our product, and automatically bill you at the same low introductory price of 69.95 that you paid initially. It is our commitment to you that we will never increase that price as long as you maintain your replenishment membership.
If, at any time, you are unhappy with the product during those initial twenty-one days, you must call us to cancel your replenishment. To cancel automatic replenishment and billing, call us at (800) 296-1686 during normal business hours: Mon - Fri, 9am - 10pm and Sat 9am - 5pm (EST). Please read our terms and conditions for complete details and return/refund policies.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund, less the cost of shipping. You can return a product for up to 90 days from the date you purchased it. Simply contact us then send the remaining product to the address we give. You are only responsible for the cost of return shipping.
Call us at: 800-909-5441
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